Return & Refund Policy

We want you to be happy with your purchase. If an item is not right for your home, you may request a return within 14 calendar days of delivery, subject to the conditions below.

Furniture

Furniture may be returned within 14 days of delivery. To qualify for a return, the item must:

• Be unused, unassembled and in its original condition
• Be returned in its original box and protective packaging
• Include all hardware, components, instructions and accessories

Items that have been assembled, installed, altered or damaged after delivery may not be accepted.

To begin a return, email info@northwoodfurniture.ca with your order number and the item you wish to return. We will provide a return shipping label or arrange return-pickup instructions where applicable.

Bedding

Bedding may be returned within 14 days of delivery only if it is:

• Unused and unwashed
• Unopened and in its original sealed packaging
• In its original condition

For hygiene reasons, opened, used or washed bedding cannot be returned unless it arrived damaged or defective.

Other Items

Other eligible items may be returned within 15 days of delivery. Items must be unused, in their original condition and returned with their original packaging, tags, accessories and components.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If an item arrives damaged, defective or incorrect, email info@northwoodfurniture.ca as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photos of:

• The damaged or incorrect item
• The shipping box and protective packaging
• The shipping label
• Any visible damage to the packaging

Please keep the item and all packaging until the claim has been resolved. For items confirmed to have been damaged on arrival, Northwood Home will arrange the return at no cost and issue a full refund to the original payment method. If you prefer, a replacement may be offered when inventory is available.

Natural variations in wood grain, stone, marble, fabric texture and colour are part of the character of these materials and are not considered defects.

Restocking Fee

A 20% restocking fee applies to all approved standard returns and will be deducted from the refund.

The restocking fee does not apply when an item is confirmed to have arrived damaged, defective or incorrect.

Return Shipping

For standard returns that are not related to damage, defects or an error by Northwood Home, return-shipping costs will be deducted from the refund. Original delivery, assembly, room-of-choice and other service fees are non-refundable.

Returns sent without prior authorization may not be accepted.

Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 5–10 business days.

Your bank or credit-card provider may require additional time to post the refund to your account.

Northwood Home reserves the right to reduce or decline a refund if an item is returned used, incomplete, damaged, improperly packaged or outside the return period.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective or incorrect:

• Made-to-order, customized or personalized products
• Opened, used or washed bedding
• Items marked “Final Sale”
• Gift cards
• Items damaged through misuse, improper assembly, modification or normal wear and tear

Order Cancellations

Orders may be cancelled within 15 minutes of . Once an order has shipped, it must be handled as a return, and applicable return-shipping costs will apply. Made-to-order or customized items cannot be cancelled once production has begun.

To request a cancellation, contact info@northwoodfurniture.ca as soon as possible.

This policy does not limit any rights available to you under applicable consumer-protection laws.